FREQUENTLY ASKED QUESTIONS

COLLAGEN INFO

What is Collagen?
Is it safe for pregnant and nursing moms to use collagen?
Is it okay for kids to have collagen?
How long should I take collagen for?
How much collagen should I take?
How do I use collagen?
How soon will I notice a difference by taking collagen?
Where are your products made?
Is your Hydrolyzed Collagen Vegan?
Where is your collagen sourced from?
What’s the difference between Grass-Fed from Grain-Fed?
Do your products contain any artificial colors, flavors or sweeteners?

SHIPPING

How long does it take to process my order?
How long does it take to receive my order?
What countries do you ship to?
My package was lost, stolen, delayed or damaged!
My package shows delivered but I have not received it.
How much is shipping?
Do you offer express shipping?

ORDERS

My order has already been shipped, but I need to make changes or update my address.
I am having trouble placing my order.
What Payment options are available?
How do I cancel my order?
How do I check on my order status?

RETURN POLICY

I received the wrong item(s) or something is missing from my order.
What is your cancellation policy?
What is the process for returns and exchanges or refunds?

SUBSCRIPTIONS

What are subscriptions?
What are the perks of subscribing?
How do I set up a subscription?
How do I manage or change my subscription?
Can I cancel my subscription?
Are your subscriptions available internationally?
Can I subscribe to multiple products?
Can I apply extra discount codes to my subscriptions?